REPAIRS

We have a No Fix No Fee policy. If for example a part required is no longer available for an obsolete appliance, there is no charge. If we complete a repair on a first visit, regardless of how long it takes, we have a fixed fee plus the cost of any parts we fit. If we dont have a part in van stock, we will offer a no obligation fixed price quote to return and complete. Should our quote be declined there will be no charge. There are occasions, for example, we are asked to stop water leaking from an obsolete appliance that cant be repaired. In this instance there will be a charge plus any parts we use, if any. If an appliance or gas fitting is found to be in a condition deemed to be unsafe, and requires to be left, disconnected/made safe, this will be chargeable. (see RATES AND CHARGES)

                                         MINOR ADJUSTMENTS

Sometimes we are requested to do minor things, such as alter central heating control settings, top up system pressure, etc. Sometimes it is just that the Customer has forgotten how to do these things for themselves. Should we have to send an Engineer for things like this, we wont charge the cost of a full repair, rather, we will charge an "Adjustment Fee." If we have to use tools or fit parts, the work will be classed as a repair.