REPAIRS

We have a genuine No Fix No Fee policy. If for example a part required is no longer available for an obsolete appliance, there is no charge. If we complete a repair on a first visit, regardless of how long it takes, we have a fixed fee of £60.00 plus the cost of any parts we fit. If we don't have a part in van stock, we will offer a no obligation fixed price quote to return and complete. Should our quote be declined there will be no charge. There are occasions, for example, we are asked to stop water leaking from an obsolete appliance that cant be repaired. In this instance there will be a £60.00 charge. If an appliance or gas fitting is found to be in a condition deemed to be unsafe, and requires to be left, disconnected/made safe, there will be a £60.00 charge.

                                         MINOR ADJUSTMENTS

Sometimes we are requested to do minor things, such as alter central heating control settings, top up system pressure, etc. Sometimes it is just that the Customer has forgotten how to do these things for themselves. Should we have to send an Engineer for things like this, we wont charge the cost of a full repair, rather, we will charge a, "£30.00 Adjustment Fee." If we have to use tools or fit parts, the work will be classed as a repair.